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To help us answer your questions efficiently please choose the query type from the list below.

Policy number*

Your policy number can be found on your Certificate of Insurance.

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Depending on your policy number, before you contact us, most things you need to talk to us about can be completed through the following options:

If your policy number starts with PET, login to our Pet Portal
If your policy number starts with a number, you can manage your policy through our online forms
If you have a question, many queries can be answered through our help section

Opening Hours

Monday – Friday – 8am – 5.30pm
Saturday – Sunday – Closed

Telephone Opening Hours

You can contact us on 0345 602 4797. Our lines are open from 9am to 5.30pm Monday to Friday

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Pet insurance reviews

Want to know what our customers think of Pet Protect? View our recent customer reviews

Read more reviews

Not the cheapest this year

Although I'm switching insurance companies this time based solely on costs, I have been a very sa...
Sarah Evans-Timms

20 November 2024

Excellent service

My enquiry was dealt with very promptly and efficiently really pleased with the service I received
Marilyn Heathcote

20 November 2024

My cat was chronically ill for five…

My cat was chronically ill for five years and Pet Protect paid out without question every year. Q...
Caroline Adcock

14 November 2024

My claim for my dog Pip…

My claim was uploaded onto the portal by my vets practice and acknowledged by Pet Protect within ...
SHIRLEY ANDERS

7 November 2024

pet protect

Been with pet protect for a few years no problem they been very good quick payout would recommend...
CollectPlus Customer

7 November 2024

Amazing Service

Pet Protect made the claim process extremely easy and the claim was settled within a couple of we...
Diana Miller

6 November 2024

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