Make a claim | Pet Protect

If you’re a vet and need to submit a claim

If you need to submit a claim on behalf of the pet owner and they have a PET policy number you must ask them to login to the Pet Portal and start the claim process, where you will receive a link to upload the necessary supporting documents.

If your clients policy number does not start with PET you can submit a claim using our online form by following the steps below.

If you’re need to pre-authorise treatment for a claim, please see our pre-authorisation form

Frequently asked questions about making a claim

Can payment be made directly to the vet?

Yes, we can make payments directly to your vet, but you would need to check your vet agrees first. The excess and vet fee contribution that may apply to your policy will have to be settled by you with the vet.

What is a vet fee contribution?

The amount you must pay towards each claim once any excess has been deducted. This amount is calculated as a percentage of the claim depending upon the age of your pet at the start of the current period of insurance.

What is a vet fees excess? How is it charged?

The amount you must pay. In respect of injury or illness an excess is payable for each unrelated condition treated during each period of insurance. If the treatment dates of an injury, disease or illness fall into more than one period of insurance, you will be required to pay the excess for each period of insurance.

I need a new claim form. How do I get one?

Click here to download a claim form.

How quickly are claims processed?

We aim to process claims as quickly as possible, once we have received all of the information. At present we are processing claims within 8 working days

When should I submit my claim?

Claims must be submitted within 6 months of the treatment start date unless otherwise stated.

Do I need to inform you before I need to make a claim?

No, you do not need to advise us before you wish to make a claim.

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How to make a claim

How to make a claim - choose from the below options:

If you are a pet insurance policyholder

If you’re a vet and need to submit a claim

Complete your Claim Online

Download a Pet Protect Claim Form

Complete the claim form in full

Enclose the following with your claim form

Important: please send us a copy of your pet's full updated medical history with your claim form

Return your claim form