Upload a Claim - Pet Protect

Before you start a claim, please ensure you have all the details to hand. You must upload the correct documents including full medical history and treatment invoices. This will ensure your claim is processed quickly. If we do not receive the correct documentation this will hold up your claim.

Complete this form using Chrome as Internet Explorer is not supported.
Complete all required sections of the form. If your claim has been submitted correctly you will receive a confirmation email. Please check both Junk and Spam folders.
Claims must be submitted within 6 months of the treatment start date unless otherwise stated.
If you are claiming for more than one condition please upload a separate claim for each condition along with the appropriate supporting documentation.
If you are a vet looking to submit a pre-authorisation of a claim, please use our dedicated pre-authorisation form. Please note, pre-authorisation of claims is available to vets only

Section 1

I am a
Policy HolderVeterinarian

I am claiming for

Policyholder Details

Title*

First Name*

Surname*

Policy Number*

You will find these details on your welcome pack

House Name / Number*

Street*

Town*

County*

Postcode*

Pet's Details

Pet's Name*

Pet's Breed*

Pet's Colour*

Date of registration with Vet / Date of Birth*

Veterinary Details
Enter the vet details where your pet received treatment.

Practice Name*

Practice Email Address

Practice Address*

Practice Postcode*

Section 2

Payment Details

Who are we paying?
Policy HolderVet

Name of Account Holder*

Account Number (max. of 8 characters)*

Sort Code (max. of 6 characters)*

Name of Account Holder (if known)

Account Number (if known. max. of 8 characters)

Sort Code (if known. max. of 6 characters)

I am claiming for

Policy Details

Title*

First Name*

Surname*

Policy Number*

You will find these details on your welcome pack

House Name / Number*

Street*

Town*

County*

Postcode*

Email Address*

Do you hold any other Pet Insurance for this pet?
YesNo

Please enter your insurer and policy number

Pet's Details

Pet's Name*

Pet's Breed*

Pet's Colour*

Date of registration with Vet / Date of Birth*

Veterinary Details
Enter the vet details where your pet received treatment.

Practice Name*

Practice Address*

Practice Postcode*

Section 2

Payment Details

Who are we paying?
Policy HolderVet

We suggest you ask your Vet to submit the form.

Name of Account Holder*

Account Number (max. of 8 characters)*

Sort Code (max. of 6 characters)*

Section 3

Claim Details

Payment can only be made directly to you, the policy holder, or your vet, not any third party. The selected party should enter their bank details in the section below.
The excess applies annually to each illness or condition treated during the Period of Insurance, as shown in your policy schedule.
In addition to the excess, you may also be required to pay a percentage contribution to the cost of treatment, as shown in your policy schedule.
Payment received for treatments after the current Period of Insurance will be paid as separate claims under your renewal policy.
Please refer to your policy Terms & Conditions for details of your cover and policy exclusions.

Details of diagnosis*

Treatment Dates* (Claims must be submitted within 6 months of the treatment start date unless otherwise stated.)

Total cost inc. VAT*

Is this a continuation of a previous claim*

YesNo

Date pet first registered / Pet's date of Birth

Date signs first noticed by owner, as far as you are aware / Onset Date*

Date pet first registered / Pet's date of Birth*

Date signs first noticed by owner, as far as you are aware*

In the event of the death of a pet, please fill in the below

Date of death

Cause of death

If euthanasia, please indicate why necessary

Were any charges made for cremation or burial?

If so how much

Section 4

Before you submit your claim, please upload the following documents:

Your pet's full medical history from your vet
Itemised treatment invoices

If you do not provide these documents, your claim will not be assessed and there may be a delay when processing your claim.

Upload full medical history* (available from your vet)

Upload treatment invoices* (available from your vet)

Upload laboratory and referral reports

File formats must be in PDF, JPG or GIF format with a total file size of 6MB.

Section 3

Claim Details

We will pay you the purchase price which you paid for your pet, if your pet is stolen or strayed and you do not get your pet back within 30 days.
Please refer to your policy schedule to check whether this benefit applies to your policy
Please refer to your policy Terms & Conditions for details of your cover and policy exclusions.

Description of loss*

Date of Loss*

Purchase price of Pet

Police Crime Reference Number

Section 4

Supporting documents to upload
Please provide the following documentation in support of your claim:

Evidence of microchip database acknowledgement of the loss/theft
Police Crime Reference Number
For pedigree pets – the original purchase receipt and original pedigree certificate
For non-pedigree pets – the original purchase receipt signed by the person from whom you purchased your pet, together this their name and full address
For rescue pets – please send us the original paperwork given by the rescue centre showing the price/donation you paid.
Evidence of search attempts, this can include social media attempts to recover your pet.

Please note that failure to provide these documents may result in a delay to the processing of the claim.

Upload document / documents - the total file size must not exceed 6MB. We accept PDF, JPEG & GIF format.

Section 3

Claim Details

Subject to our prior approval, if you try and find your pet after it is lost or stolen, we will pay;
- The recovery and other associated costs
- The cost of advertising and
- The amount of any reward you have offered and paid to get your pet back
Please refer to your policy schedule to check whether this benefit applies to your policy

Description of Recovery Efforts*

Date of Loss*

Advertising Costs Claiming for

Police Crime Reference Number

Section 4

Supporting documents to upload
Please provide the following documentation in support of your claim:

Evidence of microchip database acknowledgement of the loss/theft
Police Crime Reference Number
Evidence of search attempts, this can include social media attempts to recover your pet
Advertising Costs
If you have paid a reward to recover your pet, please provide the receipt, full name and address of the person it was paid to

Please note that failure to provide these documents may result in a delay to the processing of the claim.

Upload document / documents - the total file size must not exceed 6MB. We accept PDF, JPEG & GIF format.

Section 3

Claim Details

We will pay the kennel and cattery fees if during the period of insurance, you are ill or injured and have to go into hospital for more than 48 hours and your pet is put into a licensed kennel/cattery while you are in hospital
Please refer to your policy schedule to check whether this benefit applies to your policy

Description of Kennel & Cattery fees claim*

Kennel/Cattery costs claiming for

Section 4

Supporting documents to upload
Please provide the following documentation in support of your claim:

The original receipt from the boarding kennels/cattery
The discharge documentation provided by the hospital

Please note that failure to provide these documents may result in a delay to the processing of the claim.

Upload document / documents - the total file size must not exceed 6MB. We accept PDF, JPEG & GIF format.

Section 3

Claim Details

In the event that you have to cancel your holiday within 7 days before your departure date or come home early because your pet needs life saving surgery, we will pay you;
- The value of any unused travel and accommodation expenses
- Any extra travel expenses in order for you to return home – provided you cannot get these expenses back from anywhere else e.g. Travel Insurance.
Please refer to your policy schedule to check whether this benefit applies to your policy

Holiday cancellation costs claiming for

Section 4

Supporting documents to upload
Please provide the following documentation in support of your claim:

Confirmation from the Vet that you cutting your holiday short was recommended
The original booking invoice(s) supplied by your tour operator, travel agent, airline and/or accommodation provider for your trip
Cancellation invoice/confirmation supplied by your tour operator, travel agent, airline and/or accommodation provider
A copy of your travel insurance policy schedule confirming levels of cover

Please note that failure to provide these documents may result in a delay to the processing of the claim.

Upload document / documents - the total file size must not exceed 6MB. We accept PDF, JPEG & GIF format.

Section 3

Claim Details

In the event of accidental death of your pet, we will reimburse you the purchase price that you paid for your pet up to the policy limit.

We are sorry to learn of the death of your pet and would like to offer our sincere condolences. In order that we may consider your claim, we would ask that you kindly provide a detailed explanation of the circumstances of the accident and the course of action taken in regards to your pets cremation/burial.

Details of death of petclaim*

Costs claiming for

Section 4

Supporting documents to upload
Please provide the following documentation in support of your claim:

For pedigree pets - the original purchase receipt and the original pedigree certificate
For non-pedigree pets - the original purchase receipt signed by the person from whom you purchased your pet together with his/her name and full address
For rescue pets - please send us the original paperwork given by the rescue centre showing the price/donation you paid
A full clinical history from the Vets confirming the cremation/burial arrangements

Please note that failure to provide these documents may result in a delay to the processing of the claim.

Upload document / documents - the total file size must not exceed 6MB. We accept PDF, JPEG & GIF format.

Please download a third party claim form here.

Please complete the form and include any supporting documents.

Post to:
Pet Protect,
Betchworth House,
57-65 Station Road,
Redhill,
RH1 1DL

Section 5

Declaration
I certify, to the best of my knowledge that all the information provided by myself is accurate and complete. I also confirm that the fees charged are my normal practice fees relating to this matter and are no more than the fees I would normally charge my clients. Where a client discount has been applied to the fees this has been deducted from the amount claimed on this claim form.
Please tick to confirm the above statement

Section 5

Declaration
I declare that the above statements are true and complete to the best of my knowledge and belief. I hereby give my full consent to Petprotect to contact any 3rd party detailed in the documents or information I have provided in the event that further information is required in support of my claim.
Please tick to confirm the above statement
Information you provide us will be held in accordance with our Privacy Policy.