Policy Documents

Please select the below terms & conditions or Insurance Product Information Documents that are relevant to your pet insurance policy. You can find the name of your policy within your documents.

Need to make a claim? Download a claim form below.

Terms and Conditions for policies starting with PET

Lifetime and Maximum Benefit policies for cats, dogs and rabbits. Please select the below Terms and Conditions that matches your policy.

Lifetime and Maximum Benefit Policies for Cats and Dogs
Lifetime Policies for Rabbits

Insurance Product Information Documents (IPIDs) for policies starting with PET

Lifetime and Maximum Benefit policies for cats, dogs and rabbits. Please select the below IPID that matches your policy.

Lifetime Cat and Dog
Lifetime Rabbit
Maximum Benefit Cat and Dog

Claim Forms for policies starting with PET

Claim forms for policies that started on or after 22nd May 2024

Vet Fees
Pre-authorisation
Third Party Liability
Holiday Cancellation
Hospitalisation and Boarding
Loss, Theft and Straying
Travel Benefits

Terms and Conditions. Policies started or renewed on or after 27th July

If your policy started or renewed on or after 27th July please select from the below the Terms & Conditions that matches your policy

Lifetime Policies
Conditioncare Policies
QuickCare Policies

Terms and Conditions for Policies started or renewed before 27th July

If your policy started or renewed before 27th July please select from the below the Terms & Conditions that matches your policy

Lifetime Policies
Conditioncare Policies
QuickCare Policies

Insurance Product Information Documents for Policies started or renewed on or after 27th July

If your policy started or renewed on or after 27th July please select from the below the Insurance Product Information Document that matches your policy

Lifetime Essential
Lifetime Saver
Lifetime Standard
Lifetime Plus
Lifetime Extra
ConditionCare
QuickCare

Insurance Product Information Documents for Policies started or renewed before 27th July

If your policy started or renewed before 27th July please select from the below the Insurance Product Information Document that matches your policy

Conditioncare
Lifetime Plus
Lifetime Extra
Quickcare

Claim Forms

Pet Protect Claim Form
Medication Claim Form
Third Party Liability Claim Form (for policies started or renewed before 27th July)
Third Party Liability Claim Form (for policies started or renewed on or after 27th July)