Yes, we can make payments directly to your vet, but you would need to check your vet agrees first. The excess and vet fee contribution that may apply to your policy will have to be settled by you with the vet.

The amount you must pay towards each claim once any excess has been deducted. This amount is calculated as a percentage of the claim depending upon the age of your pet at the start of the current period of insurance.

The amount you must pay. In respect of injury or illness an excess is payable for each unrelated condition treated during each period of insurance. If the treatment dates of an injury, disease or illness fall into more than one period of insurance, you will be required to pay the excess for each period of insurance.

Click here to download a claim form.

We aim to process claims as quickly as possible, once we have received all of the information. At present we are processing claims within 8 working days

Claims must be submitted within 6 months of the treatment start date unless otherwise stated.

No, you do not need to advise us before you wish to make a claim.